We commissioned Innovate Solutions to conduct a large scale consumer benchmarking exercise for us across multiple categories and brands just before the country went into lockdown due to Covid-19. Lockdown timing was used wisely to hone the questioning and the products being benchmarked and we received plenty of support from the team in Innovate Solutions with that process. Once lockdown was lifted, the testing process kicked off and ran smoothly from start to finish. It was managed completely virtually but this was never an issue. The team were always open to feedback, were very responsive and allowed us structure the format of the report they sent back on each test which was appreciated greatly by us. The quality of the data reported back to us was very high and I would recommend using Innovate Solutions based on our experience of the team there.